![]() I switched to VOIP about 5 years ago having become frustrated with the ever increasing fees and nickel and dime charges from THE PHONE COMPANY. There are many products and providers to choose from and now netTALK has come out with a convertible product which can be used with or without a computer. It’s my belief that if you have a broadband Internet connection, you should dump your legacy phone service and join the growing number of people who embrace VOIP. If you buy something through the links on this page, we may earn a commission at no cost to you. Open a chat to request an exchange if your device is within the warranty period.We use affiliate links. If none of these solutions fix the "red" light disconnection error, then you might have a defective DUO device. Solution 5: Request an exchange, you may have a defective DUO device Some customer support representatives can access your computer remotely to move your DUO to your router/modem's DMZ. ![]() Open a chat and request help for this issue. Solution 4: Ask for a TALK Expert to troubleshoot your issue * Save your settings and reconnect the DUO. There are a couple of things that do change but the overall method remains the same. NOTE: This website will help you forward the correct ports on your specific router. The traffic will be allowed to pass through the firewall. When you add the DUO to the DMZ, the router will not block any incoming or outgoing traffic on the DUO. * Browse through the settings until you find a form that will allow you to add your DUO's IP address to the router/modem's DMZ. * Once you have accessed the configuration settings of your router/modem you need to look for a section labeled "Firewall", "Applications", "Gaming", "Port Forwarding" or "DMZ". Step 4: Add the DUO's IP Address to the router/modem's DMZ * If you have a username and password, then login. * Open a web browser on your computer and enter the IP Address of your router/modem. It typically follows this format: 192.168.1.xxx That is the IP Address of your router/modem. Open the "Command Prompt" and type "ipconfig" and then press the "Enter" key. * If you can't find it on the label on the router/modem then you will have to use a computer that is connected to it. Sometimes you can also find the username and password to log in. Sometimes, the IP Address of your router/modem can be found on a label on the device itself. Step 2: Find your router/modem's IP Address Please dial 41 from your phone connected to the DUO, to get the DUO IP address. Solution 3: Prevent your router/modem from blocking your DUO * This will cause the router/modem to reconnect to your Internet Service Provider (ISP) and sometimes the router/modem will be automatically updated and reconfigured. "Reset" or "power cycle" the router/modem by unplugging the power and plugging it back into the outlet. * This reset/power cycle may fix the issue. * This will cause the DUO to reconnect to the netTALK system and sometimes the DUO will be automatically updated and reconfigured. * "power cycle" the DUO by unplugging the power and plugging it back into the outlet. ![]() You will see DUO lights blink red while it reboots for about 2 minutes then to solid green. "Reset" your DUO by dialing 61 from your handset connected to the DUOĭial 61 from your handset connected to the DUO, and wait for the DUO to reboot. The disconnection is usually caused by the settings on your router/modem. The DUO will not receive incoming calls or make outgoing calls. A "red" light on your DUO means your DUO got disconnected from our system.
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